ePay FAQ

Where can I find my employee number?
Your employee number is shown on your payslip as 'Employee Ref. No.'
Why can’t I log in?
  1. You have ‘registered’ for ePay.
  2. You have typed in your user name and password exactly as you registered them – including all spaces, and in the correct case.
  3. Your internet browser allows ‘cookies’ – your browser help should be able to tell you how to check this (Internet Explorer disables cookies on standard installation for version 6 – check the privacy tab in Tools, Internet Options).
  4. Your internet browser has SSL enabled.
    SSL is a protocol for securing transmission between a website and your browser. Consult the help documentation for your own browser for more details on enabling SSL.
  5. Ensure TLS is NOT enabled in your browser.
    TLS is an alternative security standard similar to SSL. ePay does not support this standard.
  6. There is NOT a 'no entry' sign at the bottom of the login screen - this would denote your browser is not allowing us to store cookies on your machine. By double clicking on the 'no entry' sign, you can override this instruction.
  7. You can access https://epay-[name].esos.co.uk. If not, this suggests a problem with SSL, please contact your browser provider for further help. If you can access this, you will see a padlock at the bottom of the screen - double click on this and 'accept certificate'.

If none of the above help, please try re-registering with a different user name and password or e-mail: support@esos-services.co.uk with details of the error message and the steps you have taken.

How do I print my ePay payment advice?
From your internet browser, click on file and print. Or use the 'Acrobat' viewer and print from that window.
Will I still get paper payment advices through the post?
No, once you have successfully registered for e-pay, you will no longer receive posted pay advices.
Why is e-pay a week behind?
It isn’t. Payment advices are dated for the week worked, not the date paid. I.e. For work completed w/e 07/12/03, your payment advice will be dated 07/12/03, and this amount will be paid into your bank on the following Friday, 14/12/03. (Your paper payment advices followed the same dating convention)
When do I get my first e-pay payment advice notification?
When you register, you will be able to see all payment advices for the last 3 months. You're first notification of a new ePay payslip will come the next time your paid.
What if I have a query on my pay?
You can either speak directly to the payroll department on xxx or xx.
I registered for ePay weeks ago and have not received anything from Epay. Why?
Please check that your e-mail address is correct (log in to epay, Edit your Personal Details). If it is correct, please contact us to investigate.
How do I view my pay advice in Acrobat?
To view your payment advice in Acrobat you need to have Adobe Acrobat viewer installed on your PC. The link on the bottom right of your summary page will take you directly to the Adobe Acrobat site, where you can download Acrobat Reader FREE! Once Acrobat Reader is installed, it will launch automatically when you click on the 'Acrobat' icon next to your payslip details. Once in the Acrobat viewer, you can download your payment advice to your PC, or print it from that view.
Can I download my payment advice to disk?
Yes, using the Acrobat link (for which you will need Adobe Acrobat Viewer - please use the link on the summary page) you can save your payment advices to disk. To quickly save the document, right click on the acrobat link, and choose the option "save target as".
My query is not answered here.
Please e-mail support@esos-services.co.uk and we will address your query as soon as possible.